Frequently Asked Questions

What’s the minimum order?

The minimum order is always £50.00 + VAT (online & in store)

I am not a trade customer, can I buy from you?

No, sorry! We only sell to trade customers who sell the products or use them in their manufacturing process.

How much will the delivery cost?

Please see the list of countries and charges in the Shipping Information but please note that the prices are based on a single carton/box weighing up to 10kg – we will always confirm the cost of shipping with you before we proceed with your order.

Where do I find new products?

Please click the following link to our New Products page or alternatively, select “date created” as the sort order on the shop page and you will see the latest products that we’ve added to the website.

Can l list Tilly’s Ribbons & Trims items on eBay or Amazon?

No, we will not supply any customers who intend to list Tilly’s Ribbons & Trims items on eBay or the Amazon Marketplace.

Any attempt to list these products on such sites will be in breach of our terms of supply and infringing on our intellectual design rights as protected by our registered trademarks. Any violation will result in closure of account and in extreme cases of infringement of our registered trademark, legal action will ensue.

How do I view my order history/previous orders?

Simply log in and you'll be able to see your order history

I can’t log in!

If you have not bought online from us before then please Register for an account to gain access to the full catalogue and wholesale price list.

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